• Empower participants to develop the skills and confidence required to effectively self-manage their health and wellness while implementing WellSpark’s Bio-Psycho-Social model of care. • Perform outreach telephonically providing education/support, assisting with personalized goal setting, and encouraging the development of action plans; holistically supporting the mind-body connection. • Foster high quality relationships while reducing healthcare cost utilization to maximize healthy lifestyle choices.
• Perform telephonic outreach to engage identified population to promote wellness by coaching, motivating, and educating to attain maximum mental/physical well-being. • Facilitate promotion of wellbeing to aid in health literacy, reducing lifestyle risks and supporting readiness to change as they relate to health programs. • Empower participants to become active in their own health by utilizing motivational interviewing, mind/body interventions and behavior change techniques to make ongoing healthy lifestyle choices. • Provide education on proactive actions to support preventative care. • Manage high-profile accounts for WellSpark. • Connect participants with available community resources addressing social determinants of health and other referral sources. Serve as an advocate for resources while providing guidance in the selection of available choices. • Make appropriate decision as to when a Nurse transfer or consult is appropriate. • Actively participate in committees, projects, grand rounds, vendor relationships and other meetings that may arise. • Work collaboratively with manager/supervisor for caseload panel management, call productivity audits, program engagement, continual staff development and maintenance of team goals. • Act as a mentor and support to fellow colleagues to maintain a highly functioning team. • Maintain current “state of the art”, cutting edge working knowledge of his/her specialty, and related computer programs through continuing education, community resources and publications. • Enter and maintain critical data into documentation system to ensure accurate and timely reporting. • Manage a flexible work schedule to meet the needs of participants and optimize telephonic outreach rates. • May be responsible for managing phone queues for service excellence. • Perform other duties as directed or required.
Education, Training, Licenses, Certifications • Bachelor’s Degree in health-related field (e.g., Nutrition, Exercise Physiology, Public Health) • Certification in a Health Coaching/Health & Wellness Coach Certification through Wellcoaches preferred.
Relevant Work Experience, Knowledge, Skills, and Abilities • 3 – 5+ years of relevant, professional work experience, including coaching experience. • Experience with Cognitive Behavioral Coaching. • Experience with managing a large volume of populations with various acuity levels. • Additional experience/specialize training may be considered in lieu of degree requirements. • Ability & willingness to travel to multiple work sites, and work some evenings, weekends, holidays, and off-hours to accommodate population needs. • Experience in wellness related areas (weight management, nutrition, physical activity, health lifestyle behavior change, etc.). • Proficient with computers (MS Office apps), electronic medical records systems, automated environment to support multiple technology platforms, and standard office equipment. • Proficiency with the use of remote technology (Smartphone, wireless laptop, virtual conference tools, etc.). • Strong communication skills (verbal, written, presentation, interpersonal) with all types/levels of audience. • Strong time management and organizational skills. • Ability to work effectively as an individual contributor or in a team environment. • Experience in facilitating educational sessions, in person one-on-one and group coaching and via technology modalities. • Ability to deliver content in an engaging way and adapt to audience needs and/or questions. • Bilingual language skills. • Possibility of cross-training between accounts. • Reliable transportation for any on-site position.
Connecticare is a leading health plan in the state of Connecticut and a subsidiary of EmblemHealth, a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. WellSpark is a digital wellness company and national subsidiary of EmblemHealth that offers a full suite of products and solutions to reward people for healthy behaviors.