Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.

Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.

Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Patient Service Associate- Duke Primary Care

Occ Summary Work PerformedN/AKnowledge, Skills and Abi litiesLevel Characteristicsmanagement.Explain billing to patientsCheck-o utskills. Knowledge of medicalSchedule tests and procedures. Complete an d distributeancillary service requisitions.according to PRMO credit and collection policies. Determine the amountStrong verbal and written commu nication. Basic PC and data entryAnswer telephone, take and deliver messages to physicians, nurses andterminology and telephone etiquette. Demon strated ability to organizerelationships with others. Must be able to ap plyspecific departmentalrelating to verifying patient information, colle cting payments andscheduling. Position also involves customer service, m essagepolicies rules and regulationsmaintaining records and forms.establ ish and maintain effectivecorrect appointment type, enteringPrepare enco unter forms. Investigate and account for missing encounterand prioritize work, provideforms. Audit encounterreferralsCoordinate and participate ina variety of duties associated withdocuments andcommunication standard spatients. Make returnoral and written instructions, interact tactfully with customers andprocedure. Coordinate all labs/procedures as requested .Maintainphysicians accurately,cards as indicated bydaily clinicpreparat ion process, patient identification, patient checkprivate physician offi ce charts.forms for completeness and accuracy before batching. Batchesen counterin/out, charge posting, cashforms or charge postingPrepare forcli nic visits by reviewing next day patients andpatients on required forms and obtain signature as required by policycompleting next day preparatio ncompletely and timely. Disseminate messages according to practicemanage ment and patient appointment distribution, ancillary schedulingappointme nts by scheduling patients into the encounter forms.and preparation andr equisition/transmittal documents. Copy, file and distribute insurancein Maestro Care. of cash to be collected based on insurance plan.Identify c orrect patient information in Maestro Care. Verify patientdemographicdat a. Edit Maestroarrival in the practice.records. Attach HIPPA/Medicare do cuments to the Check-in patient uponand procedure. Completesvisit. Prese nt and educateCare as needed. Accurately identify the appropriate accoun t for patientdocumentation. Return medicalactivities. Enter pre-visit or ders and prepare new patient charts.Pick up X-rays, office charts, medic al records, reports, petty cash andcollections bag. File historysheets, ancillary reports and all other required patient recordall Maestro Care check-in files and manage all appropriate alerts.Collect and post co-pay mentsand balances on accounts due. Imprint all patient specific chartthe primary care physician or referring physician andscheduling tests andpr ocedures.others. Report obtained medical information from patients andre ferring

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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