Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke University Hospital Communications Specialist 

FLSA: E

Job Code: 5287

Pay Target: E2 

Supervisory Responsibility: No 

Job Description

The Communications Specialist will be responsible for the development and delivery of internal company-wide communications, materials, and programs. She/he will manage these communications supporting the strategies set by Senior Leadership. This person will provide communication support for both strategic initiatives and operational topics. They will write, publish, and act as the gatekeeper for internal communication. This position will report the Director of Communications.   

Essential Duties:

Works with senior executives to develop departmental and company-wide communications plan, from message development to execution 
Translates corporate priorities and departmental goals into communications of various formats: PowerPoint, Adobe Design Suite, etc.  
Works in partnership with Human Resources to develop communications focused on employment branding to communicate the company's business objectives, culture and values to its employees and to external audiences 
Establish best practices and tools for creative and inclusive internal communications 
Review materials for copy editing and adherence to corporate branding and style standards 
Writes, edits, reviews and enhances internal communication materials including presentations, newsletters and handouts for various audiences (Senior Executives, Front Line Leaders and Individual Contributors) 
Develop content for posting on various traditional and digital media outlets, including ensuring consistency across communication channels and working within Federal requirements and guidelines.
Work collaboratively with other communications colleagues, partners and stakeholders to ensure an integrated, effective approach across all communications 
Develop corporate communication materials both proactively and upon request. Identify communication gaps and opportunities and propose solutions. 
Contribute to employee engagement by planning and implementing an internal communications program that includes:
Monthly employee newsletter as well as ad hoc communications
Promotion of regular events
Creative support for special events
Collaborating with Human Resources and other departments to capture and reflect priorities
Researching and recommending other activities, modes and mediums to improve communication within the organization.
Work closely with management to meet strategic objectives, project goals and deadlines. Provide concise project updates and progress reports for all assigned projects.

Preferred Education and Experience:

Bachelor's degree in Communications, Journalism, Public Relations, Marketing or equivalent 
3 years of experience in business communications, integrated communications, content marketing, PR or content creation with a proven ability to plan and execute timely communications 
Highly effective writing style with expertise in simplifying concepts and messages for a broad audience. 
Highly organized, highly detail oriented with outstanding focus on perfection in execution 
Excellent oral and written communications and editorial skills with communications and project management experience 
Demonstrated ability to translate business strategies to written communication format
Demonstrated skills and knowledge in leveraging both digital and traditional internal channels to create impactful communications that drive awareness and engagement 
Able to perform under tight deadlines and shifting priorities and can successfully navigate a complex, fast-paced organization 
Must be proficient in Adobe Design Suite.
Knowledge or experience in health care desired.

Required Qualifications at this Level

Education: Bachelor's degree in Marketing, Journalism, Business or related field is required.

Experience: One year of directly related experience is required.

Degrees, Licensure, and/or Certification: N/A

Knowledge, Skills, and Abilities: Strong writing skills, understanding and ability to interface with websites, social media tools and other technologies, understanding of advertising and principles of marketing.

Strong communication skills (written and verbal)

Trend analysis

Customer service

Distinguishing Characteristics of this Level

N/A

Job Code: 00005287 MARKETING, COMMUNICATIONS & PUB REL SPEC
Job Level: E2

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.