Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.
Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.
Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient's primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.
Clinical Technician I
Job Code: 4030
Pay Target: B2
Supervisory Responsibility: No
General Description of the Job Class
Perform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease.
Duties and Responsibilities of this Level
- Perform a variety of routine and specialized procedures.
- Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
- Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
- Utilize standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records, register/accession patients/specimens and perform order entry as required.
- Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
- Receive and process specimens as required by respective laboratory area procedures and protocols.
- Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
- Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
- Utilize various hospital information systems and software.
- Assist with maintenance of specimens and/or slides.
- Perform routine maintenance as required by laboratory procedures.
- Assist with word processing, miscellaneous office tasks and maintaining office records.
**Perform other related duties incidental to the work described herein.**
Required Minimum Qualifications at this Level
Education: High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation recommended.
Experience: Alternatively, an equivalent combination of relevant education and/or experience. One-year previous clinical lab experience preferred.
Degrees, Licensure, and/or Certification: For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized agency/board* is recommended. Certification of Basic Life Support preferred.
National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT).
Knowledge, Skills, and Abilities: - Basic phlebotomy and specimen processing techniques.
- Knowledge of medical terms preferred
- Basic computer skills.
- Effective communication skills.
- Effective professional communication skills to interact with patients/ customers.
Job Code: 00004030 CLINICAL TECHNICIAN I Job Level: B2
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