The Licensed Practical Nurse at the GS-6 provides direct support to the PACT team in the Ambulatory Care Outpatient Clinic. The incumbent is accountable for greeting the Veterans, using different modalities of gathering Veteran data such as observation, vital signs and recording information the Veteran provides to the LPN; communicating this data to the RN and/or provider and taking action as directed. Duties will vary based on grade. At the GS-6 full performance level for this assignment, the incumbent possesses a higher level of LPN skills as a result of work experience as an LPN in a direct patient care environment. The incumbent assists in assuring smooth clinic flow by assisting the Veteran through the transition process as they move through the clinic environment. The LPN works under the direction of the RN Care Manager. Duties will include: Ensuring appropriate evaluation and access is provided to patients assigned to the patient panel. Utilizing all available tools, such as registries, to enable effective and efficient identification and intervention of individual patients and cohorts. Functioning at the full extent of the team member's scope of practice based on experience/training. Participates in team performance improvement and sustainment activities to enhance care delivery to patients. Implement primary care operations management processes as appropriate; access, Veteran centered care, Life Goal, etc. Manage communications and facilitate safe transitions of the Veteran between the PACT and other health care settings using warm hand-off communication either in person or by telephone. Provide health education on wellness, disease prevention, chronic care management and self-management skills to patients and personal support persons, based on the documented expertise or professional training of the PACT member. Use informal/formal communications that are respectful, effective, and timely with all team members and other internal/external customers to convey significant, clinically relevant information for the care of the patient. Collaborate with informatics technology staff to develop and implement systematized, electronically supported, standardized, tools to support PACT care delivery processes (e.g., pre-visit reminder calls, post-hospitalization follow-up calls, recall scheduling procedures, new patient orientation, disease registries and primary care protocols for chronic disease management) as needed. Manages clinic flow. Assists Care Manager in coordinating care for patients assigned to the PACT. Telehealth Duties (As applicable). Work Schedule: Monday-Friday 08:00AM-4:30PM Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.