The RN for will perform clinical duties as directed by the Associate Director for Patient Care Services through the Chief Nurse of Primary Care Service and Nurse Manager and Assistant Nurse Manager of the clinic. PC PACT will provide nursing care to patients who present with a full range of health issues, including but not limited to: diabetes, hypertension, COPD, congestive heart failure, cancer, and psychological disorders, as well as coexisting medical/surgical conditions. The PACT RN in Primary Care will provide nursing care to patients who present with a full range of health issues, including but not limited to: diabetes, hypertension, COPD, congestive heart failure, cancer, and psychological disorders, as well as coexisting medical/surgical conditions. RN demonstrates nursing knowledge and clinical skills with sound nursing judgment and the ability to achieve the optimal outcomes for patients. Must possess effective communication skills and customer service practices. Additionally, the RN is responsible for performing in-person, telephone, video-telehealth, and care management appointments as necessary. RN is expected to work in a collaborative, team-oriented environment working as a patient advocate and build strong teams within multiple levels of interdisciplinary staff. Functions of assigned duties, include but are not limited to the following: Utilizes critical thinking skills and clinical decisional authority, prioritizes patient care by assessing the needs of the patient Assesses clinical data for neurological, cardiac/vascular, respiratory, gastrointestinal, genitourinary, and skin and documents findings and reports abnormalities Incorporates assessment findings into a patient specific treatment plan Safely provides assessment and care for patients undergoing procedures and treatments Provides structure and maintains a therapeutic environment in collaboration with the client and other healthcare providers. Provides health teaching to clients, families, and groups to achieve satisfying and productive patterns of living Coordinates care with other healthcare providers in assessing, planning, implementing, and evaluating treatment interventions Performs medication and immunization administration safely, accurately, and per policy guidelines Identifies patients at high risk for harm to self or others related to: mobility issues, disturber/disruptive behavior, and/or withdrawal complications and provides them with appropriate treatment/follow-up Assumes responsibility for telecare calls that can be handled by the RN, directing to the provider those calls that must have provider response. Serves as liaison for provider and patient and discusses concerns with the provider and calls the patient back Reviews lab and test reports and alerts the provider of significant findings and assists the provider with appropriate follow-up and treatment Triages a rapid first assessment and documentation of the patient's condition by being sensitive to various medical symptoms that are apparent or by comprehensive, compassionate questioning to determine a history of symptoms. Identifies learning needs of the patient/family (diagnosis, medication, surgery, etc.) and implements teaching strategies or provides alternate methods of communication (e.g. dry erase boards, picture charts, etc.) to patients with learning difficulties Understands the legal ethical implication of Patient Self Determination Act, Patient Bill of Rights, Advance Directive, and Patient Abuse (protection). Serves as a resource for patients, families, and other staff when ethical issues arises. Abides by and carefully adheres to Medical Center Policies for Ethics and Compliance Provides practical solutions to patient problems/complaints. Preserves the right of others while serving as a patient advocate and promoting mutual respect among colleagues and co-workers. Uses customer feedback to improve customer service Demonstrates leadership in safe work practice (i.e. attention to safety standards, proper body mechanics, use of personal protective and safety equipment). Identifies potential problems involving resources and/or safety and health standards, regulation, and work practice and uses personal protective equipment as required Functions as the team coordinator assuming overall responsibility of the team and ensuring optimal access to medical care. Demonstrates leadership in primary care by analyzing and utilizing primary care quality measures to improve outcomes Work Schedule: Day Shift, 07:30am -4:00pm or 08:00am - 4:30pm. This may change at the discretion of the agency. Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.