Job Description Exciting opportunity for Certified Pharmacy Technicians to work in a complex, high impact customer service role for our Member Services department. Pharmacy Technicians in Member Services accept incoming calls related to requests submitted to Participant Services, resolves issues that have been submitted to Participant Services via mail, tasks, and partners with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position may work in multiple types of queues and databases to resolve issues. This position also involved extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work From Home, depending on several factors including site location, employee performance, department need, as well as other criteria.
Required Qualifications Valid Technician or Technician Trainee License PC skills in Windows-based applications Advanced verbal and written communication skills Team-oriented, customer service focused, and able to identify process improvements Availability to work on a Saturday Responsive, reliable and able to express assurance/confidence
COVID Requirements COVID-19 Vaccination Requirement CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications National Certification (CPhT) preferred Ability to understand the audience you are writing to Analytical problem-solving skills. Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution. Understand the importance of timely work and effective planning. The clear understanding of CVS/Caremark values and importance of customer satisfaction. Prioritizing and organizing workload in adherence to deadlines. Desire and aptitude to assist a customer with escalated concerns and provide final resolutions. Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations. Ability to multi-task with strong time management skills. Diabetic Supply knowledge Navigation of LINKS and Peoplesafe
Education High school Diploma or GED Required
Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Now hiring in your community CVS Pharmacy’s 60,000 Pharmacy Technicians are the first point of contact for patients visiting our retail locations. As a CVS Health Pharmacy Technician you will use your knowledge and skill to help thousands of people get the medications they need to improve their health. To learn more about the different kinds of Pharmacy Technician roles, and other current openings, select from the dropdown below. We’re actively hiring pharmacy technicians to help administer COVID-19 vaccines and care for patients across the United States. Learn more at https://jobs.cvshealth.com/2020. About CVS Health At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.