Certified Diabetes Care and Education Specialist (CDCES) - Remote
April 22, 2020
New York, New York
Contract - Experienced
POSITIONS IN MULTIPLE STATES AVAILABLE! Cecelia Health seeks to hire a Certified Diabetes Care and Education Specialist (CDCES) Contractor to work directly with patients, caregivers and providers at Type 1 clinics via our technology platform. This is a short-term position to support individuals with diabetes through the COVID-19 crisis. Temporary, part-time position consisting of 60-90 days at 20-30 hours per week telecommute from a home office.
Directly provide diabetes education and device support through phone and/or video with patients/caregivers/providers with the goal of providing diabetes support and education during the COVID-19 crisis.
Establish patient rapport quickly over the phone across a broad range of personality types
Provide basic COVID-19 support through approved FAQs and resources.
Produce behavior change among patients using motivational interviewing techniques
Available evenings and some Saturdays to accommodate patient schedules
Conduct outreach to patients within required timeframes set by the customer and needed by the patient
Consistently meet call quality requirements
POSITION SKILL REQUIREMENT:
Must have current certification as a Certified Diabetes Care and Education Specialist from the National Certification Board for Diabetes Educators (NCBDE). Ability to work 20 -30 hours/week including some evenings and Saturdays, cannot be working another full-time job simultaneously
Must have experience in Type 1 Diabetes
Preferred pediatric experience
Must have CGM knowledge and experience to provide virtual CGM training and onboarding.
Must be able to provide insulin pump support as needed.
Comfortable working with providers making dosing/titration recommendations in insulin regimens as warranted.
Experience using motivational interviewing to provide positive behavior change
Ability to take regular call feedback positively and incorporate into performance
Must live in the USA
Have a home office setup for private patient conversations with high-speed internet
Able to work independently and manage time efficiently
Comfortable using advanced technology (electronic medical records, Microsoft Office, phone and scripting apps, device data, etc.)
Flexibility in recognizing different patient needs and adapt to using different communication approaches to best serve the patient
Wants to improve the lives of people with diabetes!
Experience working with or for pharmaceutical or device company or insurance/payer company
Experience successfully recruiting patients to participate in health, wellness or disease management programs
Telecommuting is allowed.
Internal Number: Cecilia1
About Cecilia Health
Cecelia Health, formerly Fit4D, is a high-growth, venture-backed health tech services company based in New York City. Our company partners with pharmaceutical companies, payers, ACOs and self-insured employers to deliver a personalized, technology-based approach to improving medical adherence and health outcomes for people living with diabetes and related chronic conditions. Founded in 2009 by David Weingard, the company has a proven track record of results including improving adherence to branded diabetes Rx by 20% and demonstrable reductions in A1C values.
Cecelia Health announced the new company name and brand on January 7th, 2019, to better align with our growing mission. Cecelia Health, named after a remarkable Certified Diabetes Educator, connects clinical coaching and proprietary technology with people living with diabetes and related chronic diseases, to improve patient outcomes for a healthier population.
Cecelia Health is a high-energy, results-oriented work place. We believe our success, as well as the success of our customers and patients, relies on the partnership of our fantastic team with the passion, drive and skills and our powerful proprietary technology, to change the face of chronic condition management.