For this role, we’re looking for health coaches who are certified in diabetes education. You’ll be helping our diabetic members improve their health.
The goal of member interventions is to improve self-management and decrease complications of chronic conditions. Nurse coaches empower their clients to make choices which lead to fewer disease complications, less frequent hospitalizations and improved levels of wellness.
As a Health Coach on our Population Health Management team, you’ll work on our Durham campus. The position offers flexible scheduling with Saturday rotation.
Serve as a team member on a multidisciplinary Health Care Coordination team that monitors utilization patterns; identifies and facilitates appropriate health care service delivery for selected members, providers, procedures, and/or diagnoses; and improves the quality and cost efficiency of care and service.
Perform a comprehensive assessment of the member’s health status, educational, and level of support needs. The assessment includes condition specific issues, clinical history, medications, activities of daily living, mental health status, cognitive functioning, life planning activities, cultural and linguistic needs, caregiver support and resources.
Develop a member centric care plan which includes long and short term goals, a self management plan tailored to member’s needs, and identification of barriers to meeting goals or compliance to plan of care.
Perform ongoing monitoring and management of member including: scheduled follow-up with member, discussion of plan with member, appropriate services/education to address needs, appropriate referrals with supporting documentation to MD, MSW, HLB, etc; assessment of progress towards goals, modification of plan/goals as needed, nurse contact at least every 30 days, complete documentation of calls and faxes with phone and fax numbers Evaluate and facilitate care provided to members as they move through the continuum of care (physician office, hospital, rehabilitation unit, skilled nursing facility, home care). Review alternative treatment plans for case management candidates and assess available benefits and the need for benefits exception or flex benefit options.
Identify high risk, high cost, or high utilization cases. Encourage pro-active intervention to limit expense and encourage positive outcomes.
Maintain awareness of community resources and funding. Utilize resources and funding sources in the development of the case management plan.
May negotiate and secure contractual arrangements for provision of non-contracting providers. Collaborate with primary care physician, On-Site Medical Care Coordinator, Discharge Services, Medical Director, Episodic Care Managers, the member, family members and other members of the health care team to develop and/or coordinate plans of treatment and appropriate discharge plans. This includes knowledge of disease process, and understanding of family dynamics, as they relate to the discharge planning/case management process.
Document all aspects of the plan from the initial assessment, development of the plan, implementation, monitoring, and evaluating outcome. Complete all correspondence related to case management. Obtain consents as indicated. Analyze and report case management activity according to department policy.
Authorize appropriate services as defined by the department. Consult the medical director as appropriate. Refer cases that do not meet criteria to the Medical Director. May Issue denials according to department protocols. Document outcome of reviews. Negotiate and secure contractual arrangements for provision of non-contracting providers. Ensure medical necessity reviews and determinations meet all requirements imposed by regulatory agencies such as NCDOI, NCQA, Federal, etc. FEP CM’s do not authorize acute rehabilitation inpatient care. This is the function of the ECM staff. FEP CM’s collaborate with ECM’s as appropriate, but are not responsible for the actual process.
RN Diploma, RN Associate’s degree or Bachelor’s of Science in Nursing (BSN) degree.
Minimum of 3 years full time direct clinical experience in an acute medical or acute surgical setting.
Proficiency with a Microsoft Windows operating system Must have valid license to practice nursing within the US and have started application for NC nursing license. Certified Diabetes Educator (CDE) Certification
Internal Number: RQ0003336
About Blue Cross North Carolina
Since 1933, Blue Cross and Blue Shield of North Carolina (Blue Cross NC) has offered its customers high quality health insurance at a competitive price and has led the charge toward better health and more consumer-focused health care in our state. Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major operations centers in Durham, Fayetteville, Winston-Salem, and an office in Charlotte. We employ more than 4,700 North Carolinians1 and serve more than 3.89 million customers.2
Blue Cross NC is committed to making the health care system in North Carolina better – but we know we can't do it alone. That's why we work with doctors, hospitals and others to bring our customers innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs.