Saddleback Memorial’s centers of excellence are renowned for prevention, diagnosis and treatment of cancer, heart disease, stroke, pulmonary disease, orthopedics and diabetes; and for leadership in emergency medicine, critical care medicine, breast health, outpatient rehabilitation, advanced imaging, women’s health, geriatric care and surgery, including robotic-assisted procedures.
Saddleback Memorial Medical Center has consistently been named one of Healthgrades’ America’s 50 Best Hospitals, an achievement gained by just 1% of the nation’s hospitals. It has also been honored among Truven Health Analytics’ Top 50 Cardiovascular Hospitals in the U.S., consecutively voted Orange County’s #1 Best Hospital in the Orange County Register’s Best of Orange County poll of readers and has appeared on both Becker’s Hospital Review and Thomson Reuters’ lists of America’s Best Hospitals. Saddleback Memorial’s U.S. News & World Report “high-performance” ranking categories included Heart Failure, Hip Replacement, Knee Replacement and Chronic Obstructive Pulmonary Disease.
Position Description: This position will primarily be responsible for delivering trays to patients directly after the tray is assembled in the kitchen, and coordinating this process with the patient’s Nurse or PCA. Must be able to perform work in timely fashion to meet designated delivery times. The NA may also distribute menus to new patients and explain the Room Service process. The NA will help identify patients who need to be visited at the bedside for meal selections by the NT or NA, and patients who will receive non-select meals because they are incapable of placing orders by phone or with bedside assistance. The NA will deliver meals and between meal food requests. The NA will assist the Tray Assembler (TA) in making trays in the kitchen as needed. Will also ensure adequate stocking of floor stock nourishments and menus in patient care units.
Experience/Education: High school diploma or GED preferred. Recent experience in food service hospitality and/or hospital setting preferred. Excellent organization and prioritization skills necessary.
Individual for this position must demonstrate friendly, accurate and excellent customer service skills on the phone and in person. Needs to have good basic computer skills, and clear written and verbal communication skills. Must be strong team player with the goal of providing outstanding food service to enhance the patient experience, willing to follow established Standard Work Procedures. Will maintain professional appearance reporting to work in full clean and tidy uniform and meet other requirements of department dress code.